Water & Sewer
Pelham Water Works is dedicated to providing our customers with safe, high quality water and reliable service. Improvements are continuously being made to all aspects of the water system to insure an adequate supply of water to one of the nation’s fastest growing communities. Both the Water Works and Sewer department meet or exceed all standards set by the Alabama Department of Environmental Management (ADEM) and the United States Environmental Protection Agency (EPA).
Customers must setup a user name and password to view and manage their account. Within their account, customers can manager their contact information, including phone numbers, mailing and email addresses.
We encourage you to sign up for paperless billing. E-bills will be sent to the email address on file to notify you that your bill is available for viewing and payment. Online credit card and e-check payments will be charged a convenience fee of 3.25% of the total bill paid. Customers can use "Quick Pay" to make online payments without logging into their account. Never be late with a payment by enrolling in automatic bank draft. This option is free of charge.
Click here to sign up for paperless billing.
The Water Department will not be processing Discontinue Service requests for the following dates due to Holidays: November 18-20 & December 23-25. Requests will be processed Monday-Thursday from 7:30am-3:00pm after the holidays, according to our normal guidelines.
Notice due to COVID-19
The Water Department is not accepting requests to Discontinue Services on Friday. Requests may be scheduled Monday-Thursday with at least a 24-hour business day notice, with a 3:00 p.m. deadline for next business day services. Water services will not be shut-off at this time due to non-payment and the pandemic.
Water Works Transactions
As a precautionary measure due to the concerns surrounding COVID – 19, the City of Pelham Water Works will handle all in-person transactions via the drive thru window effective Monday, March 16, 2020.
Automated Services Available
Please log into your account to update your primary phone number and/or email address in order to be notified of extended water outages, services that will be disconnected for non-payment or other water related issues.
Make a Payment Online
View online payment information.
Make a Payment by Phone
Please call our toll free number 844-286-1222 to make a credit card payment. Please note the Water Works Office cannot accept credit card payments over the phone, you must use the toll-free number.
Questions regarding assessment letters, water service and water emergencies can be addressed by calling 205-620-6420. Fax assessment request to 205-620-6560.
Contact Us by Email
Email is checked only during business hours. Sending an email does not guarantee receipt. If you do not receive an email confirmation from the Department within 24 business hours, please confirm request receipt by contacting the Water Department during normal business hours at 205-620-6420.
Discover how to disconnect from service, as well as the policy for non payment.
Find out more about viewing, managing, and paying your utility bill online.
Learn who and how to contact if there is a streets or sanitation problem.
Read the rates for residential and commercial water as well as the percentage of sales tax pertaining to water and sewer rates.
Learn more about lead in the water, secondary water meters, standards for construction, and water quality.