Water & Sewer

Image, taken at dusk, of brick building up close, with sign saying Pelham Water Works
Pelham Water Works is dedicated to providing our customers with safe, high quality water and reliable service. Improvements are continuously being made to all aspects of the water system to insure an adequate supply of water to one of the nation’s fastest growing communities. Both the water works and sewer department meet or exceed all standards set by the Alabama Department of Environmental Management (ADEM) and the United States Environmental Protection Agency (EPA).

Important Information


Customers must setup a user name and password to view and/or pay online. Customers will have a complete view of their account as well as manage their account by updating phone numbers, mailing and email addresses, sign up for paperless billing. E-bills will be sent out as email notifications that your bill is ready for view and payment. Online credit card and e-check payments will be charged a convenience fee of 3.25% of the total bill paid.

Automated Services Available


Please log into your account to update your primary phone number and/or email address in order to be notified of extended water outages, services that will be disconnected for non-payment or other water related issues.

Make a Payment Online


View online payment information.

Make a Payment by Phone


Please call our toll free number 844-286-1222 to make a credit card payment. Please note the Water Works Office cannot accept credit card payments over the phone, you must use the toll-free number.

Questions regarding assessment letters, water service and water emergencies can be addressed by calling 205-620-6420.

Contact Us by Email


Email is checked only during business hours.
  1. Moving In / Out of Pelham

    Discover how to disconnect from service, as well as the policy for non payment.

  2. Pay Bill Online

    Find out more about viewing, managing, and paying your utility bill online.

  3. Report a Problem

    Learn who and how to contact if there is a streets or sanitation problem.

  4. Water & Sewer Rates

    Read the rates for residential and commercial water as well as the percentage of sales tax pertaining to water and sewer rates.

  5. Water Education

    Learn more about lead in the water, secondary water meters, standards for construction, and water quality.