Water & Sewer
2018 Water Quality Report - Pelham and Shelby County
Customers must setup a user name and password to view and manage their account. Customers will have a complete view of their account as well as manage their account by updating phone numbers, mailing and email addresses, sign up for paperless billing. E-bills will be sent out as email notifications that your bill is ready for view and payment. Online credit card and e-check payments will be charged a convenience fee of 3.25% of the total bill paid. Customers can use "Quick Pay" to make online payments without logging into their account.
Automated Services Available
Please log into your account to update your primary phone number and/or email address in order to be notified of extended water outages, services that will be disconnected for non-payment or other water related issues.
Make a Payment Online
View online payment information.
Make a Payment by Phone
Please call our toll free number 844-286-1222 to make a credit card payment. Please note the Water Works Office cannot accept credit card payments over the phone, you must use the toll-free number.
Questions regarding assessment letters, water service and water emergencies can be addressed by calling 205-620-6420. Fax assessment request to 205-620-6560.
Contact Us by Email
Email is checked only during business hours. Sending an email does not guarantee receipt. If you do not receive an email confirmation from the Department within 24 business hours, please confirm request receipt by contacting the Water Department during normal business hours at 205-620-6420.
Discover how to disconnect from service, as well as the policy for non payment.
Find out more about viewing, managing, and paying your utility bill online.
Learn who and how to contact if there is a streets or sanitation problem.
Read the rates for residential and commercial water as well as the percentage of sales tax pertaining to water and sewer rates.
Learn more about lead in the water, secondary water meters, standards for construction, and water quality.