Disconnect Policy for Non-Payment

Bills are mailed monthly. Should you receive a monthly bill reflecting a previous/past due balance your account will be subject for disconnection after the due date. After the due date you will receive an automated call referencing the date service will be disconnected.


If your service has been disconnected for non-payment a disconnect fee of $50 will be added to your account.

Restoration of Services

All charges on your account must be paid in full for service to be restored. Once service has been disconnected we cannot accept a check. 

Payment Methods

If payment is received in our office before 3 p.m. service will be restored the same day. Payments made after 3 p.m. and before close of business at 4 p.m. service will be restored the next business day, unless you wish to pay an additional $37.50 After Hours Fee to have the service restored same day. If you wish to make an online payment to restore service, you must contact our office after submitting payment to confirm receipt. Failure to contact our office may result in a delay of services being restored.
Payment will need to be made with cash, cashier's check, money order, Mastercard, Visa or Discover. 

If You are Unable to Pay

If you are unable to pay your bill before the disconnect date, please call our office 205-620-6420 to make payment arrangements to bring your account to a current status.


Please remember to keep your phone numbers and email addresses current in order to be notified of water disconnections. You may up-date your account online through "View, Manage, Pay" or by emailing us. This email is checked during regular business hours, Monday through Friday.