Establish or Disconnect Service

Establish New Service


  • Obtain and provide a copy of the written approval of inspection and verification of compliance from the Building Official, 205-620-6409.
  • Fill out the appropriate application.
  • If you own the property supply a copy of your Warranty Deed. If you are renting/leasing/lease to purchase supply a copy of your Lease.
  • Supply a copy of applicants and co-applicants (if applicable) Valid Drivers License. If you are faxing your information please make a lightened copy of your license so they will come across the fax machine.
  • Commercial Applicants must have a valid City of Pelham Business License and Federal identification number.

Submit Application


You can mail the paperwork with a check for the appropriate fees, or fax 205-620-6560 or email. If using email, you must complete the subject line as "New Service" or "Bank Draft," it cannot be left blank or the email will not be opened. We will need all paperwork and fees paid prior to establishing a new account and receive the service. You may call the office at 205-620-6420 to follow up on any requests made through mail service, email or fax.

We will need all paperwork and fees paid at least one business day before you would like the account to go into your name.

Disconnect Service


Complete the Discontinue Service Request form (PDF) and return it to Pelham Water Works at least one business day prior to when you need the service turned off and taken out of your name.

Completed form can be faxed to 205-620-6560 or emailed, if using email the subject line must be completed "Discontinue Service" or email will not be opened. You may call the office at 205-620-6420 to follow up on your request.