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Posted on: December 2, 2019

Job Opportunity - Customer Service Representative

JOB OPPORTUNITY

The City of Pelham is currently accepting applications for the position of Customer Service Representative in the Water Department

This position serves customers by providing product and service information, clarifying customer complaints, determining, selecting and explaining the best solution to solve problems, maintaining customer records, and processing customer account financial adjustment information.  The Customer Service Representative will assist with the day to day operations in the billing department by performing the following duties:

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information as well as maintaining customer records by updating account information.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product and service reports by collecting and analyzing customer information.
  • Contribute to customer service and organization success by welcoming related, different, and new requests; helping others accomplish job results.
  • Assist Billing Coordinator with billing and report creation.
  • Update books and creates service orders for meter readers.

Candidates are required to possess a High school diploma or general education degree (GED) plus two years of related experience and/or training.  Applicants must satisfactorily pass a background investigation and pre-employment drug screen after receiving conditional offer of employment.

The compensation range for this position is $32,578 to $44,400.  The City of Pelham also offers an excellent benefits package.

Applications are available on the city’s website and can be downloaded. Completed applications and resumes may be emailed to citymanageradmin@pelhamalabama.gov or mailed to City of Pelham, Human Resources, at P.O. Box 1419, Pelham, AL 35124. The final date to submit applications is Monday, December 16, 2019, at 5:00 PM. The City of Pelham is an Equal Opportunity Employer and is E-Verify compliant. 

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