FAQs • Pelham, AL • CivicEngage

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Who is responsible for repairing a leak between the water meter and my house?: The water line running from the meter to a house or business belongs to the owner; therefore, it is the owner’s responsibility to repair the leak. If the leak is at the meter box please call the Water Works office at 205-620-6420 so someone can be dispatched to determine who is responsible for repairing the leak.

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Water & Sewer FAQs

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1. Can citizens use water from a fire hydrant?: Water usage from fire hydrants is strictly prohibited unless permission has been obtained from the Director of Public Works or the Water Works Supervisor. If permission is granted by one of these people, certain procedures must be followed before you begin using water from the fire hydrant. Contact the Water Works Supervisor.

2. Can I pay my bill before or after normal business hours?: Yes, there is a night deposit box located on the west side of the Water Works Office beside the drive-thru payment window.
Water Department Address
3111Cummins Street
Pelham, AL 35124

3. Who is responsible for repairing a leak between the water meter and my house?: The water line running from the meter to a house or business belongs to the owner; therefore, it is the owner’s responsibility to repair the leak. If the leak is at the meter box please call the Water Works office at 205-620-6420 so someone can be dispatched to determine who is responsible for repairing the leak.