Billing & Payment Information

Pelham Water Works accepts payments in-person, at our drive-thru window, over the phone, and via your online account. We also offer automatic bank drafts. 

Online Account Management

When setting up your online account, you will be prompted to create a username and password. Once you are set up, you can view and manage account information online. Within your account, you have the ability to update your contact information, including phone numbers, mailing, and email addresses. You can also choose your preferences for automated services, such as notifications about extended water outages, services that will be disconnected for non-payment, or other water-related issues. No payment is required to view your bill online. When you use this service, you and any person you authorize to perform these functions on your account agree to these terms and conditions.

Paperless Billing

We encourage you to sign up for paperless billing. E-bills are sent to the email address on file to notify you that your bill is available for viewing and payment. Online credit card and e-check payments have a convenience fee of 3.25% of the total bill paid. Customers can use "Quick Pay" to make online payments without logging into their accounts.

Automatic Bank Draft

Never be late with a payment by enrolling in an automatic bank draft. This option is free of charge. Complete the Bank Draft Authorization form and return it to the Water Department, along with a copy of a VOID check. Please verify that your information has been received and processed.  

Phone Payments

Please call our toll-free number 844.286.1222 to make a credit card payment over the phone.

Other Important Billing & Payment Information

  • Active accounts are billed monthly for all applicable services available.
  • Minimum charges apply even if services are not used.
  • Bills are sent by regular mail unless an e-bill is requested.
  • Payment methods: mail, bank draft, in-office, after-hours depository, by automated phone, or online. Online payment may take up to 48 hours to post. Payments made online or by phone will be subject to a 3.25% non-refundable convenience fee.
  • When making an online payment, please do not click "Pay Now" more than once. If you feel your payment was not processed, please call our office during normal business hours or email us. Duplicate payments will be credited to your account.
  • An online credit card payment is non-refundable unless it is an overpayment of a finalized account. A final account overpaid by a credit card transaction will be issued a refund check by Pelham Water Works after 30 days.
  • Failure to receive a bill does not excuse customers from the responsibility to pay their bill on or before the due date.
  • A 10% penalty will be assessed if not paid by the date specified. Customers who need to work out a payment agreement should fill out the Payment Agreement Form (PDF) and return it to Pelham Water Works. *This Payment Agreement option goes into effect on March 1, 2024*
  • Any amount past due shall be subject to disconnection at any time.
  • If your account is past due or about to be disconnected, you should not assume online payments will avoid service disruption. If you have questions or do not understand this disclosure, please call our office for assistance.
  • If disconnection occurs, the account balance must be paid in full, including the $100 disconnect fee. Cash or applicable credit card payment must be received in the office before 3:00 p.m. for service to be restored the same day. Must notify office payment has been made. Failure to notify may result in services not being restored the same day.
  • Payment of any tender that is returned unpaid will result in service interruption without further notice, and a disconnect fee and a return item fee will apply.
  • The City of Pelham is only responsible for services provided up to the meter and not beyond the meter.
  • Tampering with meters is a violation and is subject to immediate disconnection, prosecution, and reimbursement to Pelham Water Works for all expenses incurred.
  • Customers are responsible for payment of services used at this location (and any other location that you transfer service to/from) until you notify Pelham Water Works by written notice on the Request to Discontinue Service Form.
  • The City of Pelham does not provide or restore water service to an existing property with an unpaid balance.
  • Any unpaid balance after an account is closed for 30 days may be reported to a collection agency. The cost associated with collection will be assessed upon the customer/location.
  • Customers are subject to all rules, policies, ordinances, and rates presently in place or may be adopted.
  • If the City of Pelham determines that a payment error has been made, the amount in error will be promptly corrected.