The City of Pelham Water Works offers courtesy assistance in the event a customer experiences a substantial increase in water use due to a water leak.
The customer must submit a completed Leak Adjustment form provided by the City of Pelham. Leaks must be repaired prior to review of the account.
Applicant must have been a customer with the City of Pelham for a six-month period without a leak at the address being considered.
No more than one leak adjustment credit per a twelve month period will be provided
Your utility account must be paid in full and kept current until the leak adjustment is reviewed and a decision has been made
Receipts of repair must be submitted, if applicable
Outside faucets that have not been turned off properly
Leaking hose pipes
Toilets that have been turned off and not repaired
Irrigation systems turned off and not repaired
Calculating Leak Adjustments
When a request has been approved for an adjustment, your average ‘normal' monthly use is calculated based on your prior use history for the past twelve months, or six months without a leak if account is new.
A credit is then given for those units used above this average ‘normal' use. The excess units are then credited at a lower rate than the actual billing rate.