Water Leak Adjustments

The City of Pelham Water Works offers courtesy assistance in the event a customer experiences a substantial increase in water use due to a water leak.

General Guidelines

  • The customer must submit a completed Leak Adjustment form provided by the City of Pelham. Leaks must be repaired prior to review of the account.
  • Applicant must have been a customer with the City of Pelham for a six-month period without a leak at the address being considered.
  • No more than one leak adjustment credit per a twelve month period will be provided
  • Your utility account must be paid in full and kept current until the leak adjustment is reviewed and a decision has been made
  • Receipts of repair must be submitted, if applicable

Non-eligible Requests

  • Outside faucets that have not been turned off properly
  • Leaking hose pipes
  • Toilets that have been turned off and not repaired
  • Irrigation systems turned off and not repaired

Calculating Leak Adjustments

  • When a request has been approved for an adjustment, your average ‘normal' monthly use is calculated based on your prior use history for the past twelve months, or six months without a leak if account is new.
  • A credit is then given for those units used above this average ‘normal' use. The excess units are then credited at a lower rate than the actual billing rate.

Request Water Leak Adjustment

Download the 2019 Water Leak Adjustment Form (PDF)